FAQ

When I buy a membership, when can I begin to use it?

When you purchase a membership through the mail:
You will receive your permanent membership card(s) within 10–14 business days from purchase.

When you purchase a membership at the Conservatory’s Visitor Center or Botanica:
You will receive a temporary membership card that you may use until you receive your permanent cards within 10 business days.

When you purchase a membership online:
You may use your email confirmation until you receive your permanent membership cards by mail.


How many cards will I receive?

Student and Individual members receive one card. Duo level membership and higher receive two cards.

Who can use my membership?

Those who are named on the card(s). If your membership includes guests, a named member must be present for guest(s) to receive free admission.

Can member children visit the Conservatory when a parent is not present?

Yes. Children under the age of sixteen must be with an adult chaperone, if not a parent. Children should present their membership card at the Visitor Center to receive free admission.

If a caregiver accompanies your children: Your child is listed on the membership and is considered the member. The caregiver is considered a guest on your supporting level or higher membership.

What do I do about lost or stolen membership cards?

You can still visit the Conservatory if you do not have your card. Simply show your photo ID at the Visitor Center so your membership can be verified.

Contact the membership office (see below) to arrange for a replacement card. Your membership card will be replaced once at no charge during the twelve months of your membership. Additional replacement cards cost $3.

Can I bring a guest to members-only events?

Unless otherwise noted, members’ events are for members only and are an exclusive benefit.

What if I have a change of address?

Please contact the Membership Office with your old and new addresses.

At what other gardens is my Conservatory membership honored?

More than 270 gardens and arboreta in North America participate in a reciprocal program managed by the American Horticultural Society. View an online list of those participating gardens here.

How do I know when my membership expires?

Your membership expiration date is printed on the front of your membership card. You will receive a renewal notice in the mail in the weeks prior to your expiration date.


MEMBERSHIP OFFICE
Monday–Friday, 9am–5pm
614.715.8058
membership@fpconservatory.org
For departments other than membership: 614.715.8000

Thank you for your support of Franklin Park Conservatory and Botanical Gardens!