Butterfly Ambassador Lead
Job Summary: Franklin Park Conservatory and Botanical Gardens seeks a Butterfly Ambassador Lead to participate in exhibit-related programming and perform all tasks associated with the successful operation of the Conservatory’s Blooms & Butterflies exhibition. The lead will provide additional support to the Butterflies and Animal Care Coordinator for training and supervising butterfly ambassadors. This role also involves greeting patrons at the entrance to the exhibition and communicating United States Department of Agriculture (USDA) guidelines, as well as educating patrons through daily demonstrations and Q & A sessions.
- Provides guidance to the butterfly ambassadors with inventory and all lab duties while working in the Metamorphosis Lab.
- Assists the Butterflies and Animal Care Coordinator with scheduling and training new assistants during the exhibit’s duration.
- Participates in the on-call rotation for staffing coverage, acting as main point of contact on Sundays and Mondays.
- Advances the Conservatory’s education, interpretation, and interaction programs for patrons, and delivers daily formal and informal talks to the public about the butterflies in the exhibition.
- While inside the Pacific Island Water Garden biome, the Butterfly Ambassador Lead observes patrons, making sure they follow USDA rules, shares butterfly and plant information.
- Maintains the Metamorphosis Lab to highest standard and provides care for the insects in exhibition including but not limited to: inventory, pinning, capturing, releasing, and feeding.
- Greets patrons at the exhibit entry points, communicates federal regulations, paces large groups and reminds everyone not to touch the butterflies. Observes patrons for hitchhiking butterflies on clothing, bags, etc. as they exit the butterfly exhibit.
- Assists the Butterflies and Animal Care Coordinator at the Monarch Display in the Pollinators Garden. This includes monitoring milkweed plants, caring for caterpillars, and tagging monarchs.
- Performs other duties as assigned and demonstrates focus on serving patrons of the Conservatory.
- Coursework or one year of experience in Biology, Entomology or other related field.
- Experience and comfort with speaking to large groups.
- Experience with fish and butterfly/insect care in a public organization.
- Strong interest in butterflies and other pollinators.
- Customer service experience.
- Prior supervisory experience is a plus, but not required.
- Available to work days, evenings, weekends, and some holidays.
Knowledge, Skills and Abilities:
- Expert presentation and communication skills, including public speaking in front of large groups.
- Expert organization skills, resulting in completing tasks on time with strong attention to detail.
- Ability to provide excellent customer service and visitor experience.
- Strong verbal and written communication, comfortable with meeting and engaging patrons.
- Ability to establish good working relationships with fellow employees, volunteers and patrons.
- Basic computer skills including email, Microsoft Word and Excel.
- Ability to occasionally lift, carry or otherwise move materials weighing up to 20lbs.
- Demonstrates the core values and mission of the Conservatory.