Conservatory Aglow

Know Before You Go

A safe and enjoyable experience for guests and staff is our top priority. Thank you in advance for your participation!

Ticketing

For all ticketing concerns, you must email tc@fpconservatory.org. Using any other method will likely result in your message going unanswered.

Procedures

• It’s strongly recommended that all guests, including members, reserve their tickets in advance. Many nights will sell out.
  • Members at the Patron, Benefactor and Monarch level receive free admission and do not need to make reservations in advance.
• Special engagement rates are in effect for Conservatory Aglow.
• Conservatory Aglow occurs regardless of weather, please plan accordingly.
  • The entire building will be open each night and guests can take shelter inside during inclement weather.
  • No refunds will be issued due to weather.
• The Conservatory will close to the public at 4pm before Conservatory Aglow begins at 5pm.
  • Closing after General Admission allows the facility to be cleaned and set up for Conservatory Aglow.
  • Guests will not be permitted to stay in the Conservatory buildings or interior grounds from 4-5pm.
• Doors open at 5pm,  please arrive within 30 minutes of your scheduled ticket time.
  • Timed ticketing allows for capacity control and improves the check-in process.
  • Please have tickets ready to be scanned when you arrive at the front desk. Tickets can be printed or scanned from a smartphone.
• If you want to renew your membership or purchase a new membership, please do so ahead of your visit to Conservatory Aglow.
  • Members receive discounts on special engagement tickets and having tickets ready to scan will expedite your admission.
  • Membership purchases and renewals are available online.
• Any guests with mobility challenges can be dropped off in the bus loop right outside the main entrance.

Refunds & Exchanges

• Admission tickets are non-refundable.
• No refunds will be issued due to weather.
• All requests for exchanges must be made at least 48 hours in advance of your reserved ticket time. Requests using any method other than what is outlined above will go unanswered.
  • Email your exchange request to tc@fpconservatory.org. Include your name, email address used to reserve tickets, and the date and time you would like your tickets moved to.
  • A $5.00 fee per reservation will be assessed for all ticket exchanges.

Cancelation

• If the Conservatory determines that conditions warrant canceling an event, a message will be posted on our website and on social media. Guests with reserved tickets will be contacted directly.

Health & Safety

• Guests should visit another day if they do not feel well and continue to use everyday preventative measures (e.g. wash hands, cover coughs, etc.) before, during and after their visit.
• In accordance with the City of Columbus, all guests are required to wear face coverings while indoors. Unvaccinated guests should wear face coverings both indoors and outdoors.
  • Disposable face masks are available at the Visitor Center for free.
• The Conservatory practices thorough sanitization procedures and utilizes air purification systems that kill airborne viruses and neutralize harmful pollutants.
• The Conservatory’s parking lots fill up quickly during these evening events. Additional parking is available within Franklin Park, but it is a greater distance from the main entrance, please plan accordingly. Any guests with mobility challenges can be dropped off in the bus loop right outside the main entrance.
• Please review all of the current Health & Safety measures before your visit.

Experiencing Conservatory Aglow

All there is to do and see during the evening. Be sure to make a list and check it twice!

Additional Offerings

The entire Conservatory is open to visitors during Conservatory Aglow. 

Check Off Your Gift List

It’s easy to give wonderful gifts while supporting the Conservatory.